If you sign up for a premium membership, the first fee will be charged after you topped up your account to cover the fee, but at the latest 15 days after you proved your identity. The first premium membership fee is charged immediately when upgrading. For N26 Standard it will be a free virtual card (unless you decide to order a physical one for 10€). Your card is produced and shipped if your account balance remains at or above 0€ after the first monthly fee was charged. Your first N26 Smart, N26 You or N26 Metal card is free of charge. If you had an activated card before, please reorder it directly in the app.ģ. If it is your very first N26 card, please open a live chat from within the mobile or web app. If you're moving soon please consider the express delivery option and make sure to select the country and address where you'll move to.If your address contains special characters then please contact our customer service from within the app.
If applicable, add your building number, floor number and door code to the 'additional address info' in your mobile app.Enter your postal code without any spaces.If a different name is on the mailbox, please add it to the 'additional info' in your mobile app. It must be a residential address (businesses are not accepted).In case your details are incorrect, please update them directly (new tab) in the mobile app: 👤 My Account > Personal Details > Addresses > Shipping Address. You can see more details in number 3 below. The amount you need to top up your account (new tab) by is dependent on your membership type (e.g. Once this process is complete your account is activated and in order to receive your card, you will need to top up your account. Please be sure you have completed this process by logging into your account. You need to verify your identity when opening an N26 account.
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